Evaluation of the Form Filler Program in the National Resolution Framework (NRF)
Documents & Presentations
Author/Creator
McLennan Consulting
Description
Discusses the role of Form Fillers in the the Independent Assessment Process (IAP) for Self-Represented Claimants (SRC). Their role was to : fill out the Alternative Dispute Resolution (ADR) forms, getting release forms signed, and knowledge of legal or support services. The report also makes recommendations to improve effectiveness of the service.