Compilation of five handbooks: Introduction to Quality; Quality and Quality Improvement: Theory and Tools; Risk and Management: theory and Tools; Electronic Resources and References; and Glossary.
A compilation of essays by : Deborah Lee, Liam Haggarty, Brendan Edwards, Tamara Starblanket, Camie Augustus, Kurt Boyer, Anna Flamino, Merle Massie, Yvonne Vizina, Patricia Deiter, Meagan Gough, and Alan Long.